Challenges
A multinational company in the leisure sector with a worldwide presence had dozens of websites developed and maintained by different suppliers. This generated a huge number of cases of possible errors in the websites and consumed a large number of resources when managing the evolution and change requests from each of its sites.
Its goal was to improve site performance, make the design cleaner, improve site positioning, simplify the management of requests from all sites, and have greater control over security performance.
Benefits for the customer
A centralised ticketing system was implemented, in which all head offices can make requests associated to one flow or another depending on the request type. From the same service, site evolution projects and security tasks are managed, with a rigorous control of hours visible to the client.
Thanks to this centralised management, the number of hours dedicated to this task was reduced considerably and the time saved was used to renew, improve and unify the websites of all head offices.
Results, return on investment and plans for the future
The impact for the customer is enormous, their costs have been considerably reduced, the speed of resolution of requests and incidents is increasing and the sites have gained in performance and robustness.